SHIPPING POLICY

SHIPPING POLICY

💥Must-Read Notice💥

Dear Customer,

To ensure a smooth delivery process, please carefully review the following important information:

1. Address Verification: Double-check and confirm the accuracy of your shipping address before placing your order. If the courier waybill matches the address you provided and the package is marked as "delivered," please contact the courier company immediately to obtain proof of delivery error. This will enable us to file a claim and process your refund.

2. Incorrect Address: If the address provided is incorrect and the package has already been delivered, you will need to contact the logistics company directly to resolve the issue. In such cases, we will not be able to file a claim or issue a refund.

3. Address Changes: Please verify your shipping address within 3 days of placing your order. If you notice any errors, contact us immediately to request an address change. Once the order has been shipped, the address cannot be modified, and we will not be able to assist with any issues resulting from an incorrect address.

4. Responsibility: It is your responsibility to ensure the accuracy of the shipping address. Please take this step seriously to avoid any inconvenience.

Thank you for your attention and cooperation.

🌎 Worldwide Shipping

At SunngoodsNails, we're passionate about delivering our handcrafted masterpieces to nail enthusiasts all around the world. Shipping specifics, including charges and estimated delivery times, will be clearly laid out for you during checkout. We're thrilled to offer complimentary shipping on all orders exceeding $59.9 USD.

🪄 Crafting Your Sunngoods Magic

Every Sunngoods nail set is uniquely tailored just for you. Our made-to-order approach not only guarantees personalized craftsmanship but also champions sustainability by reducing waste. Kindly allow 5-7 business days for our dedicated artists to craft your perfect set.

🚚 Shipping Timeline

Your order will be dispatched as soon as our nail techs finish handcrafting your nails. Keep in mind, we're in full swing on business days, which excludes weekends and public holidays. As soon as your Sunngoods package begins its journey to you, you'll receive an email with a tracking number to chart its progress.

See below to find more information regarding delivery timeframes per destination.

📦 Lost or stolen item

We understand the frustration of awaiting a cherished package, only for it to go missing. While circumstances like these are beyond our control, our devoted customer service team will collaborate closely with you and the carrier office to address and resolve the issue. Your satisfaction is our priority, and we'll make every effort to ensure a positive experience.