Return Policy

Return Policy

Sunngoods believes that true beauty lies in the details, we strive to make every girl feel refined from hand to toe.

                                                     

1. Customized Handicraft:
Our press-on nails are meticulously handcrafted to your individual order. Each set is made specifically for you, incorporating your chosen design, size, and style preferences. Due to the nature of customization, we are unable to accept returns or exchanges for reasons unrelated to quality issues.
                                                                                            

2.Quality Assurance:
We strive for excellence in the craftsmanship and quality of our press-on nails. Before shipping, each set undergoes a thorough inspection to ensure it meets our high standards. If you believe your order has a quality issue, please contact us within 5 days of receiving your package, providing clear photos and a detailed explanation of the problem. We will be happy to assist you.
                                                         
3.Measuring Size Correctly:
Accurate measurement of your nail size is crucial for a perfect fit. Please measure your nails carefully before placing an order. Our website provides detailed instructions on how to measure your nail size accurately. It is essential to review and follow these guidelines to avoid size-related issues.
4.Non-Quality Related Returns:
If you encounter an issue with your press-on nails that is not related to quality, such as incorrect size selection or design dissatisfaction, we cannot accept returns or exchanges. We encourage you to reach out to our customer support team before placing an order if you have any questions or concerns. We are here to guide and assist you in making the right choices.


5. Cancellation Policy:
Due to the customized nature of our press-on nails, cancellations can only be made before shipping. Once the your package is in the process of shipment, cancellations are no longer available.
6. Exchange for Quality Issues: If you receive press-on nails with a quality issue, please contact our customer support team within [number of days] days of receiving your package. We may request photographic evidence of the problem to assess the issue accurately. If the issue is confirmed, we will be happy to arrange an exchange and provide you with a replacement set. Please note that all exchanges are subject to stock availability. In cases where the original design is out of stock, we will work with you to find a suitable alternative or provide a refund, depending on your preference.
We appreciate your understanding and cooperation in adhering to our return and exchange policy. If you have any further questions or concerns, please feel free to reach out to our customer support team. We value your satisfaction and are dedicated to ensuring a positive experience with our handcrafted press-on nails.